Leadership and management development | ILM qualifications

Creating managers and leaders to support organisational transformation.

The Universities and Colleges Admissions Service (UCAS) is a UK-based organisation whose main role is to operate the application process for British universities.

The Challenge

• UCAS wanted to up-skill their leadership population to deliver a new and exciting strategy for the organisation, and grow their people.

• No formal development in this area had taken place for a significant period of time.

• Wanted to be able to encompass a straightforward leadership model, values and aspects of our engagement survey.

What we did

• After a thorough and competitive procurement process, Accipio was selected to deliver the programme.

• We worked with UCAS to design and deliver an ILM accredited Leadership and Management programme – reviewing content, approaches, tools and behaviours.

• We carefully selected trainers with deep expertise in their respective fields. Some had trained over 30,000 leaders, others were clinical psychologists and internationally recognised change management experts.

• We deployed a UCAS branded learning management system for the programme to manage learning and provide access to diagnostics, digital learning modules and manage assignments.

• All programme collateral – such as programme guide, workbooks, slides and diagnostic reports – were branded for UCAS.

The results

• High percentage of those on the programme have since been promoted.

• So far over 100 leaders and managers have gone through the programme.

• We have received excellent feedback from delegates and Learning and Development Team. For many it was the first time they had been exposed to such development and opportunities. Many valued the opportunity to spend time with colleagues from other business areas, understanding and supporting with the questions and issues they raised.

• For the next programmes demand will outstrip supply.

• The setup of the programme allows for amends and changes to be made readily to reflect developing individual and organisational needs.