When will I get a substantive response?
30 minutes
What’s your target for resolution?
2 hours
If it’s not resolved, when will it get escalated?
Immediately.
When will I get a substantive response?
1 day
What’s your target for resolution?
1 day
If it’s not resolved, when will it get escalated?
3 days
When will I get a substantive response?
60 minutes
What’s your target for resolution?
4 hours
If it’s not resolved, when will it get escalated?
8 hours
You can also call us on 0207 117 2690.
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