Your administrator has access to unlimited advisory support. We provide support to help you troubleshoot specific issues or questions you may have, and make sure you are getting the most out of your learning platform. Whether it is an urgent issue or a long-term adjustment, we will be in constant contact to ensure you are satisfied.
We have a support ticketing system with email, phone and chat support. Our support in the UK is 08:00 to 18:00 during business days, with emergency out of hours support and we have an operation in New Zealand.
Our support team, made up of our in house developers and Moodle architects, are experts in Moodle. We have designed, built and managed Moodle platforms supporting hundreds of thousands of learners for the biggest brands in the world. We understand how to get the best out of Moodle.
Administrators can request support 24/7, to fit around when they are working. Our main support team is based in the UK.
We are incredibly responsive to our clients support requests. We also have access to a vast array of help documentation from the Moodle community which we can point you towards.
Some of our packages include end-user support, meaning you can focus on other things and leave queries to our expert team.
Find out more about our pricing plans and what makes us different
When will I get a substantive response?
30 minutes
What’s your target for resolution?
2 hours
If it’s not resolved, when will it get escalated?
Immediately.
When will I get a substantive response?
1 day
What’s your target for resolution?
1 day
If it’s not resolved, when will it get escalated?
3 days
When will I get a substantive response?
60 minutes
What’s your target for resolution?
4 hours
If it’s not resolved, when will it get escalated?
8 hours
You can also call us on 0207 117 2690.
We are both so impressed at the level and quality of service that you are providing. Thank you also for making those changes so fast, again we are impressed and very grateful of it, also it’s great to be able to provide our manager with such positive news and progress reports as well.
Amazon Filters - Chris Foster