Moodle/Totara
Support

Moodle Partner - Digital Learning
Totara Partner - Digital Learning

Unlimited support from Moodle/Totara experts, with meaningful first response time under 10 mins

We understand how to get the best out of Moodle/Totara, and are incredibly responsive to our clients support requests. We also provide fully managed solutions for some of the largest companies in the world.

Our service includes:
Unlimited admin support

Your administrator has access to unlimited advisory support. We provide support to help you troubleshoot specific issues or questions you may have, and make sure you are getting the most out of your learning platform. Whether it is an urgent issue or a long-term adjustment, we will be in constant contact to ensure you are satisfied.

Ticketing system

We have a support ticketing system with email, phone and chat support. Our support in the UK is 08:00 to 18:00 during business days, with emergency out of hours support and we have an operation in New Zealand.

Experts in Moodle/Totara

Our support team, made up of our in house developers and architects, are experts in Moodle/Totara. We have designed, built and managed Moodle/Totara platforms supporting hundreds of thousands of learners for the biggest brands in the world. We understand how to get the best out of Moodle/Totara.

24/7 support

Administrators can request support 24/7, to fit around when they are working. Our main support team is based in the UK.

Responsive

We are incredibly responsive to our clients support requests. We also have access to a vast array of help documentation from the Moodle/Totara community which we can point you towards.

End-user support

Some of our packages include end-user support, meaning you can focus on other things and leave queries to our expert team.

What happens when I contact support?

What our customers say