Your administrator has access to unlimited advisory support. We provide support to help you troubleshoot specific issues or questions you may have, and make sure you are getting the most out of your learning platform. Whether it is an urgent issue or a long-term adjustment, we will be in constant contact to ensure you are satisfied.
We have a support ticketing system with email, phone and chat support. Our support in the UK is 08:00 to 18:00 during business days, with emergency out of hours support and we have an operation in New Zealand.
Our support team, made up of our in house developers and architects, are experts in Moodle/Totara. We have designed, built and managed Moodle/Totara platforms supporting hundreds of thousands of learners for the biggest brands in the world. We understand how to get the best out of Moodle/Totara.
Administrators can request support 24/7, to fit around when they are working. Our main support team is based in the UK.
We are incredibly responsive to our clients support requests. We also have access to a vast array of help documentation from the Moodle/Totara community which we can point you towards.
Some of our packages include end-user support, meaning you can focus on other things and leave queries to our expert team.
What happens when I contact support?
“Thank you and the team for your hard work in making this happen, it is a real step forward for policing.“ – Sue Brookes, Leadership and Management Development Lead, College of Policing
“From the outset, Accipio listened to the very specific needs that we had in making our provision of free access to EtonX courses to the UK state sector fully scalable and efficient; they didn’t overpromise and they certainly delivered. We were truly impressed by the responsiveness and support we received throughout the site development and launch process. As we seek to increase our course offering as well as add functionality to the site to further enhance the learning experience, we are confident that Accipio will continue to provide first class guidance and support going forwards.” – James Stanforth, Director of Digital Education, Eton College
We are both so impressed at the level and quality of service that you are providing. Thank you also for making those changes so fast, again we are impressed and very grateful of it, also it’s great to be able to provide our manager with such positive news and progress reports as well.
"It was clear Accipio had the domain expertise in the education space having implemented the largest Totara instance in the world. Many of those end users are teachers in schools and colleges taking online safeguarding training and will have experienced Totara LMS. It was the right decision to partner with a leading authority in this field." - Kyle Burrows – BeReady CEO.
“I cannot fault the service Accipio have delivered for us. We needed swift delivery, and the team flexed their standard approach to enable this to happen in much shorter timeframes than they would typically see for a project like this. From project implementation to BAU delivery, we have been fully supported in building our site, making tweaks and improvements, and innovating, and we’re now delighted with the product we’ve been able to develop for the organisation. Particularly impressed by rapid response times!” – Dani Joseph, Capability Lead
“Accipio have been exceptional from conception through design until delivery. Without their ‘hand holding’ and confidence in our ability to achieve, we may not have been able to do what we wanted to do. They worked with us to create a bespoke model that can develop and build over time. Totara has enabled us to create a community and to support our students and teachers with their learning and assessment.” – Louise Molton, Director of Education “The Imperial Society of Teachers of Dancing is committed to becoming a dynamic, future-focused organisation that promotes the social, cultural, physical and educational benefits of dance for all. To build on past success, we recognise the need to improve business performance through digitisation of services. The learning platform Accipio has helped us create is an excellent start to this journey – paving the way for us to broaden access to our teacher training programmes and thereby strengthen our international presence.” – Ginny Brown, CEO, ISTD
"We required a world class learning platform to deliver our education offering to Academy scholars as well as delivering development programmes for Coaches and Academy Managers and other training /development initiatives. We have been using Totara for a while and, while we believed it was the best platform, had run up against limitations in its core functionality, and so embarked on a renewal project to enhance our digital learning offering. Accipio’s experience and insightful approach, along with their innovative extensions and the new T13 functionality has enabled us to deliver what we set out to do – and more - and while still in the relatively early stages, take-up and feedback on the renewed platform has been excellent." - Alistair Marshall – LMS Project Lead
What we like about Totara Learn is its chameleon like ability to constantly morph to our ever-changing demands. As a result we have not needed to look beyond Totara as it has delivered on our needs to solve for 20+ countries, embed competency assessments and integrate an app, all without batting an eyelid. - Jeremy Hoyland, Sales Capability Director, PepsiCo Thank you so much for everything – you have been a breath of fresh air. - Nadine Stewart, Global Platform Lead, PepsiCo
“Working with Accipio we have transformed our digital training offering from a disparate and labour intensive scattered collection, to a single location capable of segmenting and reporting. Feedback from our external and internal customers has been consistently at 98% for user experience and content.” Silva Carver – Business Readiness and LMS Lead, UCAS
"Creating a new LMS to meet EduCare’s growing requirements was an exciting project. There were many ‘unknowns’ due to our complex customer base and demanding performance requirements. The Accipio team rose to the challenge and worked tirelessly to create innovative solutions that delivered against our needs and provided time and cost efficiencies for EduCare staff and customers. Together, we have pushed the boundaries of the possible and we are very proud of what has been achieved in a relatively short space of time. We have delivered essential safeguarding and duty of care knowledge to a vast audience via the Totara Learn system, and we are very proud to boast 1,000,000 courses have been completed in one year. – Kate Atwell, Executive Director, EduCare Learning Ltd."