Without effective communication, even customer service heroes fall flat.
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This module helps you build a culture of respect to heighten focus, encourage collaboration and increase job satisfaction.
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Unconscious bias is everywhere. This module helps you to recognise it, and prevent any bias affecting the decisions you make.
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Teamwork makes the dream work. In this module, we take a look at why teamwork is important and how to be a better team player.
Everyone’s different, this module shows you the best ways to motivate your team.
Prevent slips, trips and falls, learn how to fall safely and see how you can keep your employees safe at work.
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Charity benefits businesses and our community. See how you can make a difference.
Learn why people of all genders should care about gender equality, and what we can do to work towards it.
Find out how these can be automatically available via Moodle or Totara…
Traits of effective leaders
Creating a trust culture
Motivating your team
Driving innovation
Performance reviews
Mentoring others
Inspiration
Leading through failure
Leading a united team
Leading through change
Do’s and don’ts: Leading through change
Customer service essentials
Brand awareness
Dealing with emotions
Communication
Dealing with complaints
What is equality and diversity
Equality law basics
Direct and indirect discrimination
Bullying and harassment
Sexual harassment
Achieving equality and diversity
Gender identity
Unconscious bias
Gender equality
Gender pay gap
Introduction to neurodiversity
Ways to make your workplace more equal
Sorry
Anti-racism
Black lives matter
Privilege
Microaggressions (coming soon)
A health and safety state of mind
Fire safety
Manual handling
First aid: emergency response
First aid: minor injuries
Working when seated
Slips, trips and falls
Working at height
COSHH basics
Personal protection equipment
A management mindset
Managing your team
Decision making
Organisation skills
Effective meetings
Hiring employees
Project management
Respect in the workplace
Looking after your team
Neurodiversity for managers
Managing stress
Productivity
Negotiating
Dealing with change
Dealing with uncertainty
Teamwork
Giving and receiving feedback
Conflict
Respect at work
Brainstorming
Making good decisions
Problem solving
Critical thinking
Flexible thinking
Creativity
Why communication matters (coming soon)
Communication personality quiz (coming soon)
Communication styles (coming soon)
Communication hacks (coming soon)
Empathetic listening (coming soon)
Barriers to communication (coming soon)
Building rapport (coming soon)
What is corporate governance
Bribery
Money laundering
Information security
Whistleblowing
Understanding GDPR
Treating customers fairly
Competition law
Creating a digital culture
Better browsing
Digital research
Copyright
Instant messaging
Using email effectively
Social media in the workplace
Working collaboratively online
Creative commons
Fake news and fact checking
What is insurance
Types of insurance
The insurance process
The claims process
The regulatory landscape
Insurance Distribution Directive
Senior Managers & Certification Regime
Understanding client needs
Is our personal data safe?
Beat the heat
Car free day
Breast cancer awareness
Drink driving
The morning after
Be kind online
#sleevesneeze
How to: Stop the spread
Working from home checklist
Managing teams at home
Leading through COVID-19
Continuing the kindness
Working safely through COVID-19
Why mental health matters
Introduction to mental health
Spotlight on mental health issues
Practising positivity
Stigma and mental health
Supporting someone who’s struggling
Talking about your mental health
Mental health: Where to get help
Building better mental health
Self-care booklet
Dealing with stress at work
Saying the right thing
Guided breathing exercise
What is corporate social responsibility
Sustainability
Carbon and the climate
Charitable activities
Business ethics
The wellbeing mindset
The wellness myth
Building better habits
Life hacks
Weathering the storms
A healthy routine
Reflecting on work and life
Work-life balance
Burnout (coming soon)
Creating a presentation
Delivering a presentation
Building product value (coming soon)
Needs driven approach (coming soon)
The power of listening (coming soon)
Trail close (coming soon)
Types of objections (coming soon)
Know your questions (coming soon)
Behavioural styles (coming soon)
Building rapport (coming soon)
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