Level 5
Operations / Departmental Manager Apprenticeship

Our “Master” programme is an 18-24 month process aimed at middle managers. It takes participants through a pragmatic process to shape them into a contemporary leader and manager, and delivers against the Level 5 Operations/Departmental Manager Apprenticeship Standard. Participants can secure an internationally recognised qualification from CMI and Chartered Manager status.

Overview

Who is it for?

  • Participants who manage teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisation’s strategy.
  • They are accountable to a more senior manager or business owner.
  • Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, coaching and mentoring, and talent management.

What are the benefits?

  • Apprenticeship qualification
  • Accipio diploma
  • Chartered Manager status
  • CMI certificate in leadership & management*
  • CMI membership*
  • Eligible for a TOTUM student card
  • Functional skills qualification (if required)
*for participants who achieve a timely EPA with distinction

Entry requirements

  • Lived in the UK/EU for at least 3 years
  • Commitment to learning at least 4-6 hours per week (included in the 20% off-the-job training)
  • Hold or be willing to complete level 2 functional skills in English and Mathematics
  • Attain at least level 2 in a functional skills initial assessment

Find out more about our L5 Operational Manager Apprenticeship.

What does the programme cover?

We take participants through an iterative leadership and management development process. This starts by looking at how to lead themselves and others, and then focuses on galvanising teams and stakeholders around delivering outcomes.

Find out about our other apprenticeships and how to use your levy.

10 disciplines

The 10 disciplines have been shaped by the latest standards for managers and leaders and are designed to develop knowledge, skills and behaviours.

Leading People

Provides participants with a knowledge of leadership styles, how to lead different teams, how to improve performance, the importance of organisational culture, and equality, diversity and inclusion in the workplace. It will also provide participants with the skills to communicate organisational vision and goals, facilitate high performance working and support team through change.

Managing People

Provides participants with a knowledge of how to manage multiple and remote teams, improve team performance and recruit staff members. It will also provide participants with the skills to manage team performance and talent.

Building Relationships

Provides participants with an understanding of relationship management, collaborative working and conflict management. It will also provide participants with the skills to build and maintain relationships with internal and external stakeholders.

Communication

Provides participants with a knowledge of interpersonal skills and how to apply different forms and techniques of communication. It will also provide participants with the skills needed to effectively communicate in a range of situations in a number of different formats.

Operational Management

Provides participants with a knowledge of management models, continuous improvement, management systems, change management, use of technology and data security. It will also provide participants with skills to implement an operational plan, manage change, demonstrate commercial awareness and create management reports.

Project Management and Finance

Provides participants with the knowledge and skills to solve problems and make decisions. Provides participants with a knowledge of financial management, setting and maintaining budgets and financial forecasting. It will also provide participants with skills needed to set, manage and review a budget.

Self-Awareness and Management

Provides participants with the knowledge and skills to self-reflect, understanding emotional intelligence and learning styles. Provides participants with the knowledge and skills to manage their time and plan their personal development.

Problem Solving and Decision Making

Provides participants with the knowledge and skills to solve problems and make decisions.

Download our Operations / Departmental Manager apprenticeship flyer

30 capabilities

The 10 disciplines are made up of a number of learning outcomes which are linked to our C30 framework, namely the 30 capabilities a manager or leader requires to be effective in the workplace.

Learner journey and programme features

The programme is structured into four key phases from selection and onboarding, to delivery and recognition.

What our apprentices and customers are saying…

  • The Leadership and Management apprenticeship has given me the opportunity reinforce my leadership knowledge as well as learn new leadership skills to importantly make me an effective leader, support my team through change and deliver an outstanding service to the people of Kent. My Leadership Skills Coach, Wendy has been brilliant, she was flexible, skilled and always available to talk through my thinking and how I will use my skills to impact continuous improvement for Kent Fire and Rescue service. I would highly recommend the apprenticeship route as a real way to develop leadership and management skills. Completing the apprenticeship provided me with a different option to the university route. It has also given me the professional accreditation of being a Chartered Manager with the CMI, through completing my End Point Assessment.

    Mark Havell - Kent Fire and Rescue Service

  • "We started working with Accipio back in December 2017 to deliver the Operational/Departmental Manager level 5 Apprenticeship. They offer a high quality of service, are very responsive and the assessors are really professional who provide regular support to our participants and track their learning progress. They have also shown great flexibility to accommodate our requests to meet individual’s unique needs and help them to overcome any challenges. Our second cohort started the programme in August 2018, and this has proved that Accipio is constantly looking at improving the process which reflected in better learners’ experience and programme completion rate."

    Maria, NHS Property Services

  • “I chose to participate in the management and leadership apprenticeship as I felt I was at a stage in my career when it depends on more than just technical skills and a willingness to work hard. I also realised I needed soft skills, not least of which is the ability to take on a leadership role. I am only two leadership disciplines into the apprenticeship, and I am already applying the skills I have learnt which is having a great impact on my current role. I have applied a strategy for a leadership style that is right for me, which has enabled me to be more disciplined in leading myself before I can lead others. Developing situational awareness, inspiring others and empowering teammates. It has also taught me to be a discerning listener in resolving conflicts. Good leadership skills are essential to advancing my career. What a fanatic opportunity of having a blended learning package to engage in. I look forward to progressing through the apprenticeship.”

    Rachel (Apprentice)

  • "I feel more enlightenment and empowerment following our session. The coach’s diverse skills make them hugely proficient at this role, they themselves exude – leadership qualities, avid listing, ability to steer strategic discussions in the right direction in a gentle way."

    - Lead Business Analyst

  • "Eye opening experience looking at team preferences and this is only the start of the programme."

    - Principal Policy and Portfolio Manager

Investment

(per person)

£7000

Levy Funded

£350

Non-Levy (for SMEs)

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