Level 5
Operations / Departmental Manager Apprenticeship

Our “Master” programme is an 18-24 month process aimed at middle managers. It takes participants through a pragmatic process to shape them into a contemporary leader and manager, and delivers against the Level 5 Operations/Departmental Manager Apprenticeship Standard. Participants can secure an internationally recognised qualification from CMI and Chartered Manager status.

Overview

Who is it for?

  • Participants who manage teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisation’s strategy.
  • They are accountable to a more senior manager or business owner.
  • Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, coaching and mentoring, and talent management.

What are the benefits?

  • Apprenticeship qualification
  • Accipio diploma
  • Chartered Manager status
  • CMI certificate in leadership & management*
  • CMI membership*
  • Eligible for a TOTUM student card
  • Functional skills qualification (if required)
*for participants who achieve a timely EPA with distinction

Entry requirements

  • Lived in the UK/EU for at least 3 years
  • Commitment to learning at least 4-6 hours per week (included in the 20% off-the-job training)
  • Hold or be willing to complete level 2 functional skills in English and Mathematics
  • Attain at least level 2 in a functional skills initial assessment

Find out more about our L5 Operational Manager Apprenticeship.

What does the programme cover?

We take participants through an iterative leadership and management development process. This starts by looking at how to lead themselves and others, and then focuses on galvanising teams and stakeholders around delivering outcomes.

Delivery process for a L5 Management Apprentice illustrated as an oval with regular workshops.

Find out about our other apprenticeships and how to use your levy.

10 disciplines

The 10 disciplines have been shaped by the latest standards for managers and leaders and are designed to develop knowledge, skills and behaviours.

Leading People

Provides participants with a knowledge of leadership styles, how to lead different teams, how to improve performance, the importance of organisational culture, and equality, diversity and inclusion in the workplace. It will also provide participants with the skills to communicate organisational vision and goals, facilitate high performance working and support team through change.

Managing People

Provides participants with a knowledge of how to manage multiple and remote teams, improve team performance and recruit staff members. It will also provide participants with the skills to manage team performance and talent.

Building Relationships

Provides participants with an understanding of relationship management, collaborative working and conflict management. It will also provide participants with the skills to build and maintain relationships with internal and external stakeholders.

Communication

Provides participants with a knowledge of interpersonal skills and how to apply different forms and techniques of communication. It will also provide participants with the skills needed to effectively communicate in a range of situations in a number of different formats.

Operational Management

Provides participants with a knowledge of management models, continuous improvement, management systems, change management, use of technology and data security. It will also provide participants with skills to implement an operational plan, manage change, demonstrate commercial awareness and create management reports.

Project Management and Finance

Provides participants with the knowledge and skills to solve problems and make decisions. Provides participants with a knowledge of financial management, setting and maintaining budgets and financial forecasting. It will also provide participants with skills needed to set, manage and review a budget.

Self-Awareness and Management

Provides participants with the knowledge and skills to self-reflect, understanding emotional intelligence and learning styles. Provides participants with the knowledge and skills to manage their time and plan their personal development.

Problem Solving and Decision Making

Provides participants with the knowledge and skills to solve problems and make decisions.

Download our Operations / Departmental Manager apprenticeship flyer

30 capabilities

The 10 disciplines are made up of a number of learning outcomes which are linked to our C30 framework, namely the 30 capabilities a manager or leader requires to be effective in the workplace.

Accipio C30 diagram (like a periodic table).

Learner journey and programme features

The programme is structured into four key phases from selection and onboarding, to delivery and recognition.

Delivery process for a L5 Management Apprentice illustrated as an line with regular phases and checkpoints.

What our apprentices and customers are saying…

Investment

(per person)

£7000

Levy Funded

£350

Non-Levy (for SMEs – non-Levy payers)

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