11 Apr Emotional Intelligence Overview
Emotional intelligence (EQ) is a different type of intelligence. It’s about being “heart smart,” not just “book smart.” The evidence shows that emotional intelligence matters just as much as intellectual ability, if not more so, when it comes to happiness and success in life. Emotional intelligence helps you build strong relationships, succeed at work, and achieve your goals. It is the ability to identify, use, understand, and manage your emotions in positive and constructive ways. It’s about recognizing your own emotional state and the emotional states of others. Emotional intelligence is also about engaging with others in ways that draw people to you.
There are four key abilities of emotional intelligence:
Self-awareness – The ability to recognize your own emotions and how they affect your thoughts and behaviour, know your strengths and weaknesses, and have self-confidence.
Self-management – The ability to control impulsive feelings and behaviours, manage your emotions in healthy ways, take initiative, follow through on commitments, and adapt to changing circumstances.
Social awareness – The ability to understand the emotions, needs, and concerns of other people, pick up on emotional cues, feel comfortable socially, and recognize the power dynamics in a group or organization.
Relationship management – The ability to develop and maintain good relationships, communicate clearly, inspire and influence others, work well in a team, and manage conflict.
Emotional intelligence consists of five key skills, each building on the last:
1: The ability to quickly reduce stress.
2: The ability to recognize and manage your emotions.
3: The ability to connect with others using nonverbal communication.
4: The ability to use humour and play to deal with challenges.
5: The ability to resolve conflicts positively and with confidence.
The five skills of emotional intelligence can be learned by anyone, at any time. But there is a difference between learning about emotional intelligence and applying that knowledge to your life. Just because you know you should do something doesn’t mean you will—especially when you’re feeling stressed. This is especially true when it comes to the skills of emotional intelligence.
Goleman, Daniel. (1995). Emotional Intelligence. New York: Bantam Books, 1995. Print.